IT support – Terrace Consulting

All my email messages are still there and I can still see them. But the little line at the top of the screen says “not responding” and I’m getting tired of trying to make it respond.

I can get by though because I have a backup email system that contains all my email. I also have important messages saved in my directory structure. So I can find most of the emails I need.

Does that sound a bit like Little Goody Two-Shoes? Maybe so but to me it’s simply good business practice.

What I am missing is the folder structure I had set up in my usual email (MS Outlook). In particular my “Action Required” folder where I saved anything that needed some action from me.. I don’t have that same folder structure in my backup system (Gmail). Now if I had only set that up before this happened …

Anyway, now it’s off to my IT support team to sort me out in Outlook so I don’t waste any more time searching for emails that require me to take some action. And when they’ve done their bit, I’ll set up a mirrored folder system in Gmail so I won’t have the same frustration next time. Maybe I’ll use the Gmail Priority Inbox system.

Testimonials and recommendations – you can’t really go past them as a marketing tool. I’ve been delighted with some I’ve received recently from happy clients.

Here are some excerpts:

“We contracted Terrace Filing Services to assist us to implement an electronic filing system. Judy Owen project managed and did the majority of the work for us to a very high standard. Judy consulted with the team and designed and implemented our new system. The associated documentation and help files was first class and I would unreservedly recommend Judy to any business looking to implement or upgrade their filing systems, documentation or staff training in their filing systems.” Stuart.

“Thank you Judy for your report after visiting my office. I was surprised at the level of detail included and the additional suggestions for things that I hadn’t even considered. I have immediately implemented some of your suggestions and I am enjoying the benefits of them already. I will be implementing more in the near future and look forward to having my office organised, tidy and with everything in a logical place. I would recommend anyone with a home office space to contact Judy for a consultation.” Sandy.

“Thank you for bringing your valuable expertise and care to help our information-intensive business. With years of history and many thousands of files it is easy, even for information professionals like ourselves, to have our files ‘drift’ out of order, and fantastic to have your support as we brought them back into shape.” Sarah.

And just in case you think I only work with people whose names begin with “S”, here’s one more

“Judy came to help me with both my paper files and the electronic ones. Both were a mess! She was quick and clear. It has made such a difference that this year my tax returns were filed early and my accountant was most surprised and pleased. It also meant my refund came through earlier! I can recommend Judy and her systems.” Barbara.

Wow – it’s great to be appreciated.

You can read about more hints and tips to improve your business in my free eBook; and even more if you download the eWorkbook that gives you a full set of instructions on how to set up a filing system that is tailored for your business.

Judy Owen has been working with businesses of all sizes and complexities for more than 20 years to improve and streamline the access to their business information. She and her team can show you how to reduce risk, improve productivity and increase profits with good business systems and processes in your business.